Antisocial Behaviour

ASB is behaviour that can cause nuisance or annoyance to neighbours, people nearby, CCHA staff, or people acting for CCHA. It can also include using, or threatening to use, a home or communal area for criminal purposes. Examples include: 

• Persistent loud music or shouting late at night.  

• Verbal abuse, threats, or hate-related intimidation.  

• Vandalism, property damage, or graffiti.  

• Using the home or communal areas for criminal purposes, including drug-related activity. 

• Uncontrolled pets (persistent barking) or dumping rubbish (fly-tipping).  

Tenants must also not allow, encourage, or incite visitors or household members to behave in this way. 

We will not investigate: 

• Normal domestic noise (footsteps, children playing, or vacuuming during daytime hours). 

• One-off, minor events like a birthday party (unless it becomes a frequent issue). 

• Minor disagreements over parking spaces or boundary lines. 

• Cooking smells. 

It depends on what is happening: 

Emergency or immediate danger: call 999. 

• Crime, threats, hate crime, criminal damage, or drug dealing: report it to the police on 999 or 101. 

• ASB as listed above: report it to us using the ASB reporting form below, or call us on our main landline 02920 468490. 

• Persistent noise: report it to us if it involves a CCHA tenant. Your local council’s environmental health team may also be able to help. 

Please tell us: 

• Dates, times, and locations: Tell us when and where each incident happened. 

• What happened: what you saw or heard, and how often. 

• Impact and evidence: how it affects you, plus any diary notes, photos, videos, messages, or witnesses. 

We will review your report, assess the risk, and decide what action is reasonable and proportionate according to their occupation contract. However, if they are not a tenant, there are other options available to us.  

Depending on the evidence and risk, we may: 

Contact you to get more details and agree how we will keep in touch. 

• Speak to the person responsible or issue warnings. 

• Offer mediation where it may help resolve neighbour disputes. 

• Use tools such as Acceptable Behaviour Contracts to set clear expectations. 

• Work with partners such as the police, council, environmental health, or support services to consider multi-agency resolutions. 

• Balance support with enforcement, depending on the circumstances. 

• Consider legal action where the behaviour is serious, persistent, and evidenced. Eviction is usually a last resort. 

Tell us if you are worried about being identified. We will handle your report sensitively, but some action may need evidence or witness information. 

If you are worried about retaliation, tell us so we can consider safety and support options. 

We will support tenants who have welfare concerns for their neighbours, helping you determine who to contact in these situations.

We acknowledge the value that neighbours can play in spotting behaviours and signs that might be a cause for concern. Reporting your genuine concerns make you a good citizen and could prevent or stop abuse from occurring.

Remember: if you are concerned for an adult or child that might be in immediate danger, phone 999 immediately.

If you have a concern for an adult or child that might be at risk of abuse or experiencing abuse, you should report this to Cardiff Council Safeguarding teams

You can stay anonymous if you prefer. We would be grateful if you could also let us know so that we can make sure any required actions are taken to keep people safe.

• Cardiff Child Safeguarding Team – 029 2053 6490 (out of hours – 029 2078 8570)
• Cardiff Adult Safeguarding Team – 029 2233 0888 (out of hours – 029 2078 8570)

It is always best if the person with the concern reports this directly. However, we understand that some people may not feel comfortable doing this. We are happy to support anyone with a concern and we will pass the information on to the relevant organisations. You can speak to any member of staff at CCHA to report a concern.

If a neighbour or CCHA accuses you of ASB unfairly: 

• Stay calm: Avoid escalating the situation by confronting the neighbour. 

• Respond in writing: Ask us for the specific details, dates, and times of the alleged behaviour.  

• Gather your own evidence: If you were at work, away for the weekend, or asleep during a time you were accused of making noise, gather proof (e.g., receipts, work logs, witness statements) to show the complaint is inaccurate. 

• Seek advice: Contact Shelter Cymru or Citizens Advice Wales immediately for independent legal guidance. 

If you have reported ASB to us or the police at least three times in the last six months and feel no meaningful action has been taken, you can request an ASB Case Review . 

This legally forces local agencies (the council, police, and housing providers) to gather together, review your case collectively, and create an action plan to solve the problem. You can request this directly through your local council’s website.