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Accessibility statement for CCHA

This accessibility statement applies to

We have incorporated accessibility software (Browsealoud, SignVideo) to assist you with comfortably navigating this website.

This website is run by Cardiff Community Housing Association. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.


However, we know that some aspects of this website are not fully accessible and we are continuing to work on resolving them:

  • some content may not be in plain English or short sentences
  • navigation links may be confused with other links on the page
  • a large proportion of PDFs and other documents are not fully accessible to screen reader software
  • video and audio may not have captions or transcripts



Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email
  • call 029 2046 8490

We’ll consider your request and get back to you in 10 days.



Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact Laura Day at Please write “FAO: Laura Day / Website Accessibility” in the subject line in order that your query is allocated correctly.



Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).



Technical information about this website’s accessibility

CCHA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.



Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.



Non-accessible content

The content listed below is non-accessible for the following reasons.

  • The colour contrast between yellow title bars and white content section is not a significant enough contrast to be easily recognised
  • The colour contrast between mint green title bars and white content section is not a significant enough contrast to be easily recognised.
  • Using the simplify button on the Browsealoud toolbar will result in some content not being shown due to formatting (E.g. link boxes, etc.)



Disproportionate burden

At present there are no accessibility problems on that we consider to be a disproportionate burden to resolve.



PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.



Preparation of this accessibility statement

This statement was prepared on 19th February 2021. It was last reviewed on 22nd February 2021.

This website was last tested on 19th February 2021. The test was carried out by Creo using WAVE access tool.