By getting involved as a CCHA tenant, you will have the opportunity to:
- Give CCHA your views on the services you receive
- Influence decisions to improve services that are important to you
- Work with us to make changes in your community
- Gain new skills and share knowledge
Here’s what our involved tenants said:
It’s essential to have tenants actively involved in the decision-making process. Quality tenant involvement, with a focus on inclusion and diversity is vital for continuous improvement and fairness. Making sure that the true lived experience of tenants is reflected across all of Cardiff Community Housing Associations services. The group brings people together from a wide range of backgrounds each offering unique perspectives. As an involved tenant I have had the opportunity to attend the National Tenant Engagement Conference for Wales in Llandrindod Wells, as well as the People and Homes Conference in Cardiff. Being an involved tenant is a fantastic opportunity to be part of an inclusive group where you genuinely feel valued, welcomed, and heard. It’s empowering to know that your ideas and suggestions can help shape better services for everyone in their homes and communities.
Angell, Tenant Influence Panel
I like to attend the sessions at Cardiff Community Housing Association to listen, watch and learn. I really enjoy learning about new housing developments, but more importantly making sure we are protecting and looking at; our environment, wildlife, nature and people where possible.
Jo, Green Group
Getting involved has truly given me a sense of purpose. It’s more than just taking part; it’s about making a positive difference and knowing my voice and opinions matter. Being part of something like Tenant Voice makes me feel like a valued member of a supportive community. Through Tenant Voice, I’ve had the chance to meet new people, feel less isolated and take part in opportunities I never imagined. One of the most rewarding parts is seeing a real impact on people, communities and the services we all rely on. It’s not just about speaking up – it’s about making sure we all have the best possible support and opportunities.
Sara, Homes and Estates Group
It’s important for me to check and challenge – making sure we hold CCHA to account making sure they deliver great services. It’s important to work together to make sure homes are safe and the residents are happy and feel part of a community.
I have supported developing a social safe space within our older living scheme, helping to transform the communal room into a welcoming hub for connection. This initiative has been life changing for residents, especially post -covid, by reducing isolation and fostering a strong sense of community. We are a strong community and that’s what we do.
Bryan, Tenant Influence Panel
Here’s a step-by-step guide explaining what happens when you tell us you’d like to get involved:
- Tell us what topics you’re interested in and how you would like to get involved by filling out our short form
- When the right topic comes up, we’ll invite you to get involved in a way that suits you!
- We’ll use your feedback and the experiences that you’ve shared with us to make changes
- We’ll let you know about the improvements we have made thanks to your feedback
- Our tenants will be happier, thanks to your help!
We know that it can be hard to find time to get involved so we have lots of different options for you to choose from. Some activities are quick and only take five minutes, while others might take longer or happen more often. The main thing is that you can get involved in a way that works best for you. There are a few examples below, but we can be really flexible. If you would like to be involved in a different way just let us know!
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Give us your feedback via text or email
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Join our service monitoring or improvement groups
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Join one of our staff and tenant working groups and projects, based on a specific topic
- Chat with us face to face
- Come along to one of our drop-in surgeries
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Take part in local community activities
We will keep you updated on new opportunities on your chosen topics.
Click here to complete our short survey and get started on your journey to having your say at CCHA!
You can also get in touch with us via email at haveyoursay@ccha.org.uk