As a result of your feedback, we have reviewed our Property Team and the service we provide. You asked for changes to improve the repairs journey, and we have listened. We have restructured the Property Team to include a new Property Customer Support Team.
What this means
When you previously called in to request a repair, we would have had to call you back with an appointment. With our new team, we will be able to schedule the repair straight away. The team will be dedicated to answering your calls and scheduling the repairs.
When will these changes take place?
The new team will start taking calls from Tuesday, 5th July 2022. They are new and still learning. This might mean that call wait times and the time spent on calls may increase at first. Please be patient with us whilst we make these changes. We would like to apologise in advance for any delays you might experience. This change will enable us to deliver the best service possible to all our tenants.
Thank you for your feedback. Without it, we wouldn’t be able to improve our services to you.
You talk, we listen, together we do!