With CCHA Pay you can pay your rent 24 hours a day 7 days a week. All you need is your phone, a debit/credit card, and your unique CCHA Pay reference number. (You can contact our customer services team if you’re not sure where to find yours!)
- How does CCHA Pay Work?
Dial 029 2046 8490 and select option 1. An automated voice will guide you through making a quick, easy, and secure payment using the buttons on your phone. You will be prompted to enter your CCHA Pay reference number, debit/credit card number, and the amount you want to pay.
- How do I know how much to pay?
Don’t worry – CCHA Pay will provide you with your up-to-date rent account balance. You will be given the option to pay the amount due, or can enter the amount you wish to pay. Rent is payable in advance and, in the event of having a payment plan with us, please remember to pay the agreed amount.
- How will I know if my rent payment has been made?
An automated voice will confirm with you that the payment has been made successfully, and you will be given a transaction number at the end of your call.
- What happens if there are any problems during the call?
An automated voice will let you know if there are any problems during the call which means that your payment cannot be made. No money will be taken unless the process has been completed successfully. CCHA Pay uses the latest technology and is a secure payment system.
Of course, this is just one of the many options you can use to pay your rent. We have lots of ways to make sure you stay on top of your rent payments. Why not check them out and pick the one that suits you best?
(Please note that the Customer Services Team and Housing Officers will no longer be able to take a rent payment from you over the telephone.)