We are committed to co-creating, with our tenants and communities, neighbourhoods that people want to live in. We want to provide quality services for our tenants, and to dedicate ourselves to continuous improvement.
#TogetherWeDo is the foundation upon which we build CCHA.
Our values which underpin all of our work with you are…
- Trustworthy
- Respectful
- Caring
- Honest
- Brave
- Genuine
We aim to be...
Rhiannon (Flourish) at 10 Downing Street
Reach team providing First Aid course for the community
Our repairs team looking very pleased with their new vans!
Big plans being made at the Maelfa
Marching with pride, at Pride 2019!
Tenant's Conference 2019
- We will seek to understand and deliver projects that meet the needs of the communities within which we work.
- We will support communities in getting their voice heard.

- We will develop jobs and skills projects, offer money support and support, for our tenants and community members across Cardiff.
- We will work in partnership with neighbourhoods for our regeneration work.

- We will ensure your voice as a tenant is heard, with your feedback being acted upon to improve our services.
- We will let our homes and set our rents/service charges fairly.
- We will provide a great repairs service and ensure that your home is safe.
- We will be visible and approachable in your neighbourhood.

- We will build affordable homes that are energy efficient and meet your needs.
- We will build homes in areas that have good transport links, close to shops and other amenities.
- We will involve tenants in the design of homes, utilising community feedback, and learn lessons from previous developments.

- We will continue to be a Living Wage employer, seeking to work with contractors that also pay the Living Wage.
- We will use the Rooney Rule in our recruitment processes to level the playing field for our diverse communities, achieving a workforce that reflects the communities within which we work.
- We will ensure staff health and wellbeing is an organisational priority.

- We will establish a diverse Board of Management.
- We will ensure tenants’ voices influence our policies and strategic decision making at the highest level.
- We will demonstrate value for money, and have strong financial plans in place to deliver our objectives.
